Return Policy

Return Policy

Due to the nature of food products, Bamboo Union generally does not accept returns. However, customer satisfaction is a priority, and valid complaints are addressed promptly.

If there is an issue with your order, you must report it within a reasonable timeframe so that our team can investigate and resolve it.

Key Points:

• Returns are not accepted once food is delivered
• Refunds or replacements may be offered in cases of:
• Incorrect order
• Missing items
• Poor food quality
• Damaged packaging
• Issues must be reported within 30–60 minutes of delivery
• Refunds are processed via original payment method or store credit
• No refunds for:
• Change of mind
• Incorrect address provided
• Failure to receive the order